ORDER TIMELINE

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Our company handcrafts all products some we keep on hand, but others will be made as they are ordered to ensure the freshest and strongest scent possible.  We strive to ensure all products ordered are made and shipped within 1 business week of the order date.  Occasionally when we have a large back log or are out of stock on a scent it may take 2 to 6 weeks.  Scents are updated if they are out of stock, check to see if the scent you ordered is in stock, to ensure the fastest delivery times.

HANDMADE DISCLAIMER

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The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Care for your new product(s) by:

* Your first burn allow all of the wax to melt evenly and form a pool at the edges of the jar.  

This will prevent a tunnel that results in wasted wax.

Recommended Burn Time:  

No longer than 4 hours.

I have noticed that the longer you burn the candles, the higher the flame, this will cause the jar to blacken.  To prevent this only burn for 1 to 2 hours and your jar should remain nice and clean.  (I tend to burn them all day which results in a very smokey, black jar.)  

Trim Your Wick 1/4-1/8 inch Before Each Burn

Your product(s) can be damaged if:

* Your candles or wax melts are shipped during the warmest months of the year.

Custom orders

We always love creating new products from scratch.

Please contact us for a quote.

[LINK CONTACT US TO /contact/ PAGE]

Custom orders can have a lengthier processing time.

Ask us for details.

SHIPPING

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Our company ships through the following carriers

* USPS

International shipping:

Australia, Canada, Europe & the UK

Cost calculations

We do our best to apply fair shipping costs to each order.

* Shipping costs are calculated automatically during checkout.

* We offer free shipping for orders over $50 

Timeline

Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 2 WEEKS to be handmade.

RETURNS

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Happiness Guaranteed! Love it or exchange it – it’s just that simple!

We want you to love everything you purchase from us — candles, fragrances, homes accents, and anything else. If for any reason you don’t, even if you just change your mind, simply contact us at

joy@sheerjoyscents.com

exchange.

. Whatever makes you happy is always best!





Please include:
• A note with your contact number, return address, and what you would like in exchange for the returned item(s).
• Your detailed order confirmation email 
We will contact you if we have any questions about your return.